Return Exchange Policy

In order to ensure customer satisfaction for every transaction made with us, we at NUSAR SPORTS APPARELPLT WHO OWNS THE BRAND ” NUSAR” has a Return and Exchange policy as the guidelines.

1.0 Return

1. Customers are required;
● To inform us the damaged, wrong, faulty or defect item (apart from bought items) by using this form or email us at info@nusar-sports.com within 24 hours of the time item’s received.
● To return the damaged, wrong, faulty or defect items (apart from bought items) within 7 days of receipt date for a refund. Any delay shall not be entertained.

2. Items returned must be in their original condition, which include tags and packaging.

3. The goods are customer’s responsibility until they reach our warehouse. Please ensure to package your returned items properly in order to avoid damages. This includes the boxes, packaging and tags. Our company is not responsible for any items that are returned in error.

4. We recommend customers to use any postage service that insures you for the value of the goods you are returning and obtain proof of posting.

5. The returned costs are customers’ responsibility.

2.0 EXCHANGE

What To Do If Customer Receives Damaged Item?

1. Customer would not be provided with monetary refund but replacement of the same or similar product.

2. Return shipping charges are responsibilities of the customer.

3. Please inform us by emailing us at info@nusar-sports.com within 24 hours of the item(s) received.

4. Please attach a copy of courier receipt and an image of faulty item. Please mention your intention either to replace or exchange or refund.

Replace

● Replace with any similar item with similar color is encouraged but depending on availability of stock.
● Replace with similar item but different color is allowed but subject to availability of stock.
● Exchange only entitled with different item with same or above the previous item’s price.
● Replacement and exchange process will take up to 3 days upon receiving your return item excluding the period that will be taken for the item to be delivered to you via courier service.

Balance Payment for Exchange Item

● For same price items: No balance payment to be paid by purchaser.
● For higher price items: Extra payment must be paid by purchaser via our e-commerce system or transfer directly to our bank account.

What if I accidentally paid more than once?
It is important that customer do not click the pay button twice even when the browser does not responding. Wait for the instruction. However, if it happens;

1. Please email us using the contact us form as soon as possible.

2. Customers must let us know the order number.

3. Customer can get the money back in monetary (charges may apply).

4. Customers must bear any bank charge due to money transferring between banks or by payment gateway providers.

Due to Hygienic reasons, please be informed that RETURN & EXCHANGE policy is only applicable for damaged, wrong, faulty or defect items.

ISSUE ON COLOR RESOLUTION / PATTERN

We have tried our best to provide images which display colors and details of our products as accurately as possible. However, the colors and details you see are depending on your devices screen quality hence the colors and details of the products might be slightly different.